Privacy Policy

Privacy Policy

This Privacy Policy explains how Blaze Internet ("we", "our", or "us") collects, uses, and discloses your personal information when you use our services, visit our website, or interact with us.

1. Information Collection

We collect information necessary to provide our services, including personal information such as your name, contact details, address, and payment information. This information is collected when you sign up for our services, contact us, or interact with our website.

2. RICA Compliance

As per the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 ("RICA"), we are legally required to collect and verify certain personal information from our customers. This includes your identity document, proof of residence, and other information required by law.

3. Use of Information

We use your information to:

• Provide, maintain, and improve our services
• Process payments and send billing information
• Communicate with you about our services
• Comply with legal obligations
• Detect and prevent fraud and abuse

4. Interception and Monitoring

As outlined in our Acceptable Use Policy, users expressly acknowledge and consent to the lawful monitoring and interception of traffic carried over our infrastructure under specific circumstances:

• Where required under the provisions of RICA or any other law
• Where required by court order
• Where required for the maintenance of system and network integrity and security
• Where required for the efficient provision of services, including billing and bandwidth monitoring

We undertake interception and monitoring in accordance with the following principles:

• The privacy of users is a fundamental right and any interception and monitoring will be reasonable and proportionate according to the circumstances
• The actual content of any private communication will not be accessed unless required by law or otherwise necessary
• Staff and contracted entities are bound by confidentiality agreements

5. Information Sharing

We may share your information with:

• Service providers who perform services on our behalf
• Law enforcement agencies when required by law
• Other Internet access providers when dealing with network abuse or security incidents
• Third parties in the event of a merger, acquisition, or sale of all or a portion of our assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage users to take responsibility for their own internet security by implementing measures such as:

• Changing internet and router passwords regularly
• Installing licensed internet security software
• Monitoring usage for irregularities

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Object to our processing of your information in certain circumstances

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the revised date at the bottom of this page. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: blaze@blazeinternet.co.za
Phone: 082 7743553
Address: 19 Edge View Beacon Bay, East London

Last Updated: 17th October 2024